NEXT RESTOCK: SAT., 11/27 @12PM (noon) MST ** 20% OFF HOLIDAY SALE 11/26 - 11/29!** Add to cart for sale price! Discount applies automatically at check-out

FAQs / Shop Policies

For Arizona Customers - Pick-Up

For pick-up, please select the first option at shipping for: ARIZONA ONLY. Local pick-up at Panera Bread in Goodyear, AZ.... this is not a shipping option. 

We are happy to do a local meet-up for your order if you are local to us. We are able to meet ON SATURDAYS ONLY @1PM in the parking lot of Panera Bread in Goodyear, AZ.

 

Saturday’s only at 1PM

Panera Bread

1452 N Pebble Creek Pkwy

Goodyear, AZ 85395

 

Please note: We are unable to hold orders for more than 2 weeks. We kindly ask you email us (thegreenplant.phx@gmail.com / via your confirmation e-mai) within 24 hours with your order # to confirm you will be picking up your order on Saturday @1PM at our designated meet-up location.

 

************* SHOP POLICIES *************

Shipping

Processing Time

The time we need to prepare an order and ship is 3-5 business days. Shipping notifications will be sent according to this time frame.

If you accidentally selected the incorrect shipping option (i.e. Arizona local pick-up, or combined shipping) at checkout, we will automatically send an invoice within 48 hours of your order through PayPal for USPS Priority Shipping. If you prefer a different shipping method, we kindly ask you send us an e-mail with your order number. 

 

ALL PLANT SALES ARE FINAL

No Returns, Cancellations or Exchanges

We do not accept returns, exchanges, or cancellations. 

We reserve the right to automatically cancel/not accept orders from customers who have previously failed to follow our shop policies. 

No Refunds or Replacements

We do not provide partial refunds or replacements for any orders. Once the plant leaves our possession, we are no longer responsible for any issues that arise with the plant no matter the length of possession by you.

However, if there are any issues once your plant is received, we require the following steps to be taken.

An e-mail to thegreenplant.phx@gmail.com must be received within 2 hours of delivery (as indicated by postal service, not when you retrieve the package). The e-mail must contain detailed pictures of your plant and detailed explanation of your issue. We will respond to your inquiry within 24 hours.

If your inquiry is accepted, you will be required to mail back your order within 24 hours of our response. Return postage will be the liability of the customer. The plant must be returned in the exact condition it was mailed and packaged exactly as it was received. Once the item has been delivered back to us, we will proceed further with your inquiry. 

Any package mailed back to us without us first accepting the inquiry will automatically be denied. 

 

Damage

Delays and Postal Damage

We are not responsible for delays, non-delivery due to incorrect address provided, weather damage, loss, or theft in relation to USPS (United States Postal Service) or UPS. Once our plants leave our care, we cannot guarantee timeframes for delivery or control what occurs during transit. Our plants are healthy and mailed free of any damage, we are not responsible for any transit damage or death.

Plant Care

Please take note, plants require specific care. Not all plants grow the same, some require experienced care. Please research the plants specific requirements prior to purchasing a plant to ensure proper environment can be maintained. We are not responsible and cannot control issues with buyer care. Once the plant is out of our possession, we are no longer responsible for the plant. This includes but is not limited to: dropped leaves, yellowing leaves, rot, plant death and general overall health. Buyer is responsible for having adequate knowledge to properly care for the plant they receive. However, if you have any questions about plant care, please feel free to reach out to us, we are always happy to help. We have also created a general plant care card included with every package that is mailed out with general instructions for care, acclimation, and future repotting. 

 

Disclaimer

Customers must agree to the terms and conditions of our shop policies during the checkout process in order to finalize an order. By checking the box at check-out you are agreeing to all terms and conditions outlined under our FAQs.